RUVIENT Technologies Private Limited
Effective Date: 20 May 2026 Version: 2.0 Last Updated: 20 May 2026 Document ID: RUVIENT-LEGAL-TOS-2026-002
| Version | Date | Description | Approved By |
|---|---|---|---|
| 1.0 | 01 January 2025 | Initial terms of service | Legal Team |
| 2.0 | 20 May 2026 | Complete rewrite; enterprise-grade compliance | Legal & Compliance |
For the purposes of these Terms of Service ("Terms"), the following terms shall have the meanings ascribed to them below:
"Account" means the registered user account created by You on the HomeLift Platform via redemption of an invite, identified by Your mobile phone number.
"Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with RUVIENT Technologies Private Limited, where "control" means ownership of more than fifty percent (50%) of the voting securities.
"Applicable Law" means all applicable laws, statutes, regulations, ordinances, rules, judgments, orders, decrees, and governmental requirements in force in India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, the Indian Contract Act, 1872, and the Consumer Protection Act, 2019.
"Authorized User" means any individual who is authorized by the Account holder to access and use the Services under that Account, including household members.
"Confidential Information" means any non-public information disclosed by one party to the other, whether orally, in writing, or electronically, that is designated as confidential or that reasonably should be understood to be confidential.
"Content" means any text, data, information, images, audio, video, or other materials uploaded, submitted, stored, or transmitted through the Platform by Users.
"Data" means all electronic data, text, messages, or other materials submitted to the Services by You, including Personal Data as defined in the Privacy Policy (Document ID: RUVIENT-LEGAL-PP-2026-002).
"Effective Date" means 20 May 2026, the date on which these Terms come into force.
"Fee" or "Subscription Fee" means the charges payable by You for access to paid tiers of the Services, as set out in Section 11.0.
"Force Majeure Event" means any event beyond the reasonable control of a party, including acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, civil unrest, government actions, labor disputes, power failures, internet or telecommunications failures, or cyberattacks.
"Free Tier" means the no-cost tier of the Services with limitations as described in Section 12.0.
"HomeLift" or "Platform" means the mobile application (Android and iOS), web application, APIs, backend services, and all associated systems and services provided by RUVIENT Technologies Private Limited under the brand name "HomeLift."
"Intellectual Property Rights" means all patents, copyrights, moral rights, trademarks, trade secrets, trade dress, domain names, know-how, and any other intellectual property rights, whether registered or unregistered, and all applications and rights to apply for any of the foregoing.
"Malicious Code" means any software, code, or technology designed to disrupt, disable, harm, or otherwise impede the normal operation of any software, hardware, or network, including viruses, worms, Trojan horses, ransomware, spyware, adware, and any other malicious or harmful code.
"Personal Data" has the meaning ascribed to it in the Privacy Policy and the Digital Personal Data Protection Act, 2023.
"Service Level Agreement" or "SLA" means the service availability commitments set out in Section 13.0.
"Services" means all features, functionalities, and capabilities offered through the HomeLift Platform, including household management, staff attendance tracking, medication scheduling, expense management, AI-powered assistance, and any future features.
"Subscription Period" means the period for which You have subscribed to a paid tier of the Services (monthly or annual).
"Third-Party Services" means services, applications, or platforms provided by entities other than RUVIENT Technologies that integrate with or are accessible through the HomeLift Platform.
"User" or "You" or "Your" means any individual who accesses, uses, or registers on the HomeLift Platform, including Account holders and Authorized Users.
"We," "Us," "Our," or "Company" means RUVIENT Technologies Private Limited, a company incorporated under the Companies Act, 2013, having its registered office in India.
(a) References to any statute or statutory provision include any subordinate legislation made under it and any modification, amendment, re-enactment, or replacement thereof.
(b) Words in the singular include the plural and vice versa.
(c) Headings are for convenience only and shall not affect the interpretation of these Terms.
(d) The words "include," "includes," and "including" shall be deemed to be followed by "without limitation."
(e) References to Sections are references to sections of these Terms unless otherwise stated.
(f) In the event of any conflict between the English version and any translated version of these Terms, the English version shall prevail.
(a) By accessing, downloading, installing, or using the HomeLift Platform, You acknowledge that You have read, understood, and agree to be bound by these Terms, the Privacy Policy (Document ID: RUVIENT-LEGAL-PP-2026-002), and any additional terms or policies referenced herein.
(b) If You do not agree to these Terms, You must not access or use the Platform and must immediately uninstall the application.
(c) These Terms constitute a legally binding agreement between You and RUVIENT Technologies Private Limited, enforceable under the Indian Contract Act, 1872.
(a) By accepting these Terms, You represent and warrant that:
(a) You consent to entering into these Terms electronically and acknowledge that Your electronic acceptance (tapping "I Agree," creating an account, or continuing to use the Platform) has the same legal force as a handwritten signature, in accordance with Section 10A of the Information Technology Act, 2000.
(a) You must be at least eighteen (18) years of age to create an Account and use the Services.
(b) If You are below eighteen (18) years of age, You may only use the Platform under the supervision and with the consent of a parent or legal guardian who has accepted these Terms.
(c) By creating an Account, You represent and warrant that You are at least eighteen (18) years of age.
(a) The Services are primarily intended for use within the territory of India.
(b) You are responsible for ensuring that Your use of the Services complies with all Applicable Laws in Your jurisdiction.
(c) We make no representation that the Services are appropriate or available for use in jurisdictions outside India. If You access the Platform from outside India, You do so at Your own risk and are responsible for compliance with local laws.
You are NOT eligible to use the Services if:
(a) You have been previously terminated or banned from the Platform;
(b) You are a person with whom transactions are prohibited under applicable sanctions laws;
(c) You are accessing the Platform for the purpose of competitive intelligence, benchmarking, or building a competing product;
(d) You intend to use the Platform for any unlawful purpose.
(a) HomeLift is currently invite-only. To create an Account, You must receive an invite from an existing member, who refers You by Your name and mobile number. To complete sign-up You provide:
(b) You agree to provide accurate, current, and complete information during onboarding and to keep it accurate, current, and complete.
(c) Account creation is completed when You redeem a valid invite code. By inviting another person, the referring member confirms they are authorised to share that person's mobile number for this purpose.
(a) You are solely responsible for maintaining the confidentiality and security of Your Account credentials, including but not limited to:
(b) You must immediately notify Us at security@ruvient.com if You become aware of any unauthorized access to or use of Your Account.
(c) We shall not be liable for any loss or damage arising from Your failure to maintain Account security.
(a) You are responsible for all activities that occur under Your Account, whether or not authorized by You.
(b) If You grant access to Authorized Users (household members), You remain responsible for their compliance with these Terms.
(c) We reserve the right to suspend or terminate any Account that We reasonably believe has been compromised, pending investigation.
(a) Each individual may maintain only one (1) Account on the Platform.
(b) Creating multiple accounts to circumvent restrictions, abuse promotions, or for any other purpose is prohibited and may result in termination of all associated accounts.
The HomeLift Platform provides the following core services:
(a) Household Staff Management: Track attendance of household staff (maids, cooks, drivers, etc.) with GPS-verified check-in/check-out, attendance history, and leave management.
(b) Medication Schedule Management: Create and manage medication schedules with reminders, dosage tracking, and adherence history.
(c) Expense Management: Track household expenses, categorize spending, set budgets, and view spending analytics.
(d) Children's School Management: Manage school schedules, track pickup/drop timings, and coordinate transport.
(e) AI-Powered Assistant: Voice and text-based AI assistant for household management queries, powered by natural language processing.
(f) Notifications and Reminders: Push notifications, WhatsApp messages, and in-app reminders for scheduled events and tasks.
(a) We reserve the right to modify, update, enhance, or discontinue any feature or functionality of the Services at any time.
(b) For material changes that significantly reduce functionality available to paid subscribers, We will provide at least thirty (30) days' advance notice.
(c) Continued use of the Platform after modifications constitutes acceptance of such modifications.
(a) We may offer beta or experimental features ("Beta Features") that are not yet generally available.
(b) Beta Features are provided "AS IS" without any warranty or SLA commitment.
(c) We may discontinue Beta Features at any time without notice or liability.
(d) Your use of Beta Features is voluntary and at Your own risk.
You agree to use the Services only for lawful purposes and in accordance with these Terms. Specifically, You agree to:
(a) Use the Platform solely for personal, non-commercial household management purposes (unless on a business tier);
(b) Comply with all Applicable Laws, including the Information Technology Act, 2000, and rules made thereunder;
(c) Respect the rights, privacy, and dignity of all individuals whose data You enter into the Platform, including household staff and family members;
(d) Obtain appropriate consent from household staff before tracking their attendance and location through the Platform;
(e) Provide accurate and truthful information when using the Services;
(f) Use the AI assistant features responsibly and not attempt to elicit harmful, illegal, or inappropriate content;
(g) Report any bugs, vulnerabilities, or security issues to security@ruvient.com rather than exploiting them;
(h) Maintain the security of Your Account and devices used to access the Platform.
(a) If You use the staff attendance tracking feature, You acknowledge and agree that:
(a) The medication scheduling feature is provided for informational and reminder purposes only.
(b) HomeLift is NOT a medical device, healthcare provider, or substitute for professional medical advice.
(c) You acknowledge that:
(a) The Services are subject to fair use limitations to ensure quality for all users.
(b) Fair use limits include (but are not limited to):
(c) We reserve the right to throttle or temporarily restrict access if Your usage significantly exceeds normal patterns or adversely affects other users.
The following activities are strictly prohibited. You must NOT:
(a) Security Violations:
(b) Misuse of Data:
(c) Content Violations:
(d) Commercial Misuse:
(e) System Abuse:
(f) Legal Violations:
(a) Violation of this Section 7.0 may result in:
(b) We reserve the right to investigate suspected violations and cooperate with law enforcement authorities in prosecuting users who violate these Terms.
(a) You retain all ownership rights in and to the Content You submit, upload, or store on the Platform.
(b) These Terms do not grant Us any ownership rights in Your Content.
(a) By submitting Content to the Platform, You grant RUVIENT Technologies a limited, non-exclusive, royalty-free, worldwide license to:
(b) This license:
By submitting Content, You represent and warrant that:
(a) You own or have the necessary rights, licenses, and permissions to submit such Content;
(b) The Content does not infringe, misappropriate, or violate any third party's Intellectual Property Rights, privacy rights, or other rights;
(c) The Content does not violate any Applicable Law;
(d) You have obtained all necessary consents from individuals whose Personal Data is included in the Content (e.g., household staff, family members).
(a) We reserve the right to remove or disable access to any Content that We reasonably believe violates these Terms, Applicable Law, or the rights of any third party.
(b) We will make reasonable efforts to notify You before or promptly after removing Content, except where:
(a) We are not obligated to monitor, review, or edit User Content.
(b) However, We reserve the right to monitor Content for compliance with these Terms and Applicable Law, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
(a) The Platform, including all software, code, algorithms, designs, user interfaces, graphics, logos, trademarks, service marks, trade names, and documentation, is the exclusive property of RUVIENT Technologies Private Limited or its licensors.
(b) These Terms do not grant You any right, title, or interest in the Platform's Intellectual Property except the limited right to use the Services as expressly permitted herein.
(c) The following are registered or unregistered trademarks of RUVIENT Technologies:
(a) Subject to Your compliance with these Terms, We grant You a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:
(b) This license does NOT include the right to:
(a) If You provide Us with any feedback, suggestions, ideas, or recommendations regarding the Platform ("Feedback"), You hereby grant Us an unrestricted, irrevocable, perpetual, royalty-free, worldwide license to use, modify, and incorporate such Feedback into the Platform without any obligation to You.
(b) Feedback shall not be considered Your Confidential Information.
(a) If You believe that any Content on the Platform infringes Your copyright or other Intellectual Property Rights, please notify Us at legal@ruvient.com with:
(b) We will respond to valid infringement notices in accordance with the Information Technology Act, 2000, and applicable rules.
(a) The Platform integrates with or relies upon the following Third-Party Services:
| # | Service | Provider | Purpose | User Interaction |
|---|---|---|---|---|
| 1 | Supabase | Supabase, Inc. | Backend infrastructure, database | Indirect (backend only) |
| 2 | Cloudflare | Cloudflare, Inc. | CDN, security, performance | Indirect (transparent) |
| 3 | Firebase | Google LLC | Analytics, notifications, auth | Indirect (SDK-level) |
| 4 | WhatsApp Business | Meta Platforms / Gupshup | Message delivery | Direct (receives messages) |
| 5 | OpenAI API | OpenAI, LLC | AI assistant processing | Indirect (via voice/text commands) |
(a) Your use of Third-Party Services may be subject to additional terms and conditions imposed by those third parties.
(b) Key third-party terms You should be aware of:
(c) We are not responsible for the terms, policies, or practices of Third-Party Services.
(a) We do not guarantee the continued availability of any Third-Party Service.
(b) If a Third-Party Service becomes unavailable, We will make reasonable efforts to:
(c) Temporary unavailability of Third-Party Services does not constitute a breach of these Terms or the SLA (Section 13.0), provided We take reasonable steps to restore functionality.
(a) Integration with or reference to any Third-Party Service does not constitute an endorsement, recommendation, or guarantee by RUVIENT Technologies.
(b) We are not liable for any loss or damage arising from Your use of or reliance on Third-Party Services.
The Services are offered under the following subscription tiers:
| Tier | Price (Monthly) | Price (Annual) | Features |
|---|---|---|---|
| Free | ₹0 | ₹0 | Basic features with limitations (see Section 12.0) |
| HomeLift Plus | ₹199/month | ₹1,999/year | Full features, up to 5 staff, 2 family profiles |
| HomeLift Pro | ₹499/month | ₹4,999/year | Unlimited staff, unlimited profiles, priority AI, advanced analytics |
| HomeLift Family | ₹799/month | ₹7,999/year | Multi-household, shared access, premium support, API access |
(a) We reserve the right to modify subscription pricing at any time.
(b) For existing subscribers:
(c) Promotional or introductory pricing is valid only for the specified period and will revert to standard pricing thereafter.
(a) Subscription Fees are billed in advance on a recurring basis (monthly or annually, as selected).
(b) Billing is processed through the respective app store (Google Play Store or Apple App Store) or through Our direct payment processor.
(c) All prices are in Indian Rupees (₹) and inclusive of applicable Goods and Services Tax (GST).
(d) You authorize Us (or the app store) to charge Your selected payment method for all Fees due.
(e) Failed payments will result in:
(a) Cooling-Off Period: For new subscriptions, You may request a full refund within seven (7) days of initial purchase if You have not substantially used paid features.
(b) Pro-Rata Refunds: If We materially reduce the functionality of a paid tier, You may request a pro-rata refund for the unused portion of Your current Subscription Period.
(c) No Refunds: Refunds are NOT available for:
(d) App Store Purchases: Refunds for subscriptions purchased through Google Play Store or Apple App Store are subject to the respective store's refund policies.
(e) Refund Process: To request a refund, contact billing@ruvient.com with Your Account details and reason for the request. Refunds will be processed within fifteen (15) business days.
(a) All Fees are inclusive of applicable GST (currently 18% for SaaS services).
(b) You are responsible for any other taxes, duties, or levies imposed by Your jurisdiction.
(c) Tax invoices will be provided electronically and accessible through: Settings > Subscription > Billing History.
The Free Tier includes:
(a) Up to two (2) household staff profiles; (b) Basic attendance tracking (manual check-in only, no GPS verification); (c) Up to five (5) medication reminders; (d) Basic expense tracking (up to 50 entries per month); (e) One (1) child profile; (f) Limited AI assistant (up to 10 queries per day); (g) Push notifications only (no WhatsApp notifications); (h) Thirty (30) days of data history.
The Free Tier does NOT include:
(a) GPS-verified staff attendance; (b) Attendance analytics and reports; (c) Unlimited medication schedules; (d) Expense analytics, budgeting, and export; (e) Multiple child profiles; (f) Unlimited AI assistant queries; (g) WhatsApp notifications; (h) Data history beyond thirty (30) days; (i) Priority customer support; (j) Data export functionality; (k) API access; (l) Multi-household management.
(a) The Free Tier is provided at Our discretion and may be modified or discontinued at any time.
(b) We reserve the right to impose additional limitations on the Free Tier, including:
(c) Free Tier accounts that remain inactive for more than one hundred eighty (180) consecutive days may be subject to deletion after thirty (30) days' notice.
(a) You may upgrade from Free Tier to any paid tier at any time. Paid features become available immediately upon successful payment.
(b) If You downgrade from a paid tier to Free Tier:
(a) We target the following availability levels for the HomeLift Platform:
| Tier | Monthly Uptime Target | Permitted Downtime (per month) |
|---|---|---|
| Free | 95.0% | ~36 hours |
| HomeLift Plus | 99.0% | ~7.3 hours |
| HomeLift Pro | 99.5% | ~3.6 hours |
| HomeLift Family | 99.9% | ~43 minutes |
(b) "Uptime" is measured as the percentage of time the Platform's core APIs are responsive and functional, excluding Scheduled Maintenance and Force Majeure Events.
(a) We may perform scheduled maintenance that temporarily affects availability.
(b) Scheduled maintenance will be:
(a) If We fail to meet the uptime target for Your tier in any calendar month, You may be eligible for service credits:
| Uptime Achieved | Credit (% of monthly fee) |
|---|---|
| 99.0% - 99.9% (Pro/Family) | 10% |
| 95.0% - 99.0% | 25% |
| 90.0% - 95.0% | 50% |
| Below 90.0% | 100% |
(b) To claim SLA credits:
(c) SLA credits are Your sole and exclusive remedy for failure to meet uptime targets.
(d) Maximum aggregate credits in any billing period shall not exceed one hundred percent (100%) of the Fees paid for that period.
The following are excluded from uptime calculations:
(a) Scheduled maintenance (Section 13.2); (b) Force Majeure Events (Section 1.1); (c) Issues caused by Your equipment, network, or software; (d) Third-Party Service outages beyond Our reasonable control; (e) Suspension or termination of Your Account for cause (Section 17.0); (f) Features explicitly designated as "Beta" (Section 5.3); (g) Issues resulting from Your violation of these Terms.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
(a) IN NO EVENT SHALL RUVIENT TECHNOLOGIES, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:
REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(a) OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF:
(b) This limitation applies collectively to RUVIENT Technologies, its Affiliates, and their respective officers, directors, employees, and agents.
The limitations in Sections 14.1 and 14.2 shall NOT apply to:
(a) Liability arising from Our gross negligence or willful misconduct; (b) Liability arising from death or personal injury caused by Our negligence; (c) Liability that cannot be excluded or limited under Applicable Law, including the Consumer Protection Act, 2019; (d) Your indemnification obligations under Section 15.0; (e) Liability arising from breach of confidentiality obligations regarding Your Personal Data due to Our failure to implement reasonable security measures.
(a) You acknowledge that the limitations of liability in this Section 14.0 reflect a reasonable allocation of risk between the parties and form an essential basis of the bargain between You and RUVIENT Technologies.
(b) RUVIENT Technologies would not provide the Services without these limitations.
(a) We are not liable for any loss or damage arising from the acts, omissions, or failures of Third-Party Services (Section 10.0), except to the extent caused by Our failure to exercise reasonable care in selecting or managing such services.
(a) THE MEDICATION SCHEDULING FEATURE IS PROVIDED FOR INFORMATIONAL AND REMINDER PURPOSES ONLY. IT IS NOT A MEDICAL DEVICE AND DOES NOT PROVIDE MEDICAL ADVICE.
(b) WE ARE NOT LIABLE FOR ANY HEALTH CONSEQUENCES ARISING FROM RELIANCE ON MEDICATION REMINDERS, INCLUDING MISSED DOSES, INCORRECT DOSAGES, OR DRUG INTERACTIONS.
(c) ALWAYS CONSULT A QUALIFIED HEALTHCARE PROFESSIONAL FOR MEDICAL DECISIONS.
You agree to indemnify, defend, and hold harmless RUVIENT Technologies, its Affiliates, and their respective directors, officers, employees, agents, and licensors ("Indemnified Parties") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
(a) Your use of or access to the Services;
(b) Your violation of these Terms or any Applicable Law;
(c) Your violation of any third party's rights, including Intellectual Property Rights, privacy rights, or contractual rights;
(d) Any Content You submit, upload, or store on the Platform;
(e) Your failure to obtain necessary consents from household staff, family members, or other individuals whose data You process through the Platform;
(f) Any dispute between You and Your household staff arising from attendance tracking or other Platform features;
(g) Any claim by a third party that Your use of the Services caused damage to that third party;
(h) Your negligence or willful misconduct in connection with the Services.
(a) We will promptly notify You of any claim subject to indemnification (provided that failure to notify shall not relieve You of Your obligations except to the extent You are materially prejudiced).
(b) You shall have the right to control the defense of any such claim, subject to Our right to:
(c) We will provide reasonable cooperation in the defense of any claim at Your expense.
(a) Your indemnification obligations shall not apply to the extent that a claim arises from:
(a) Before initiating any formal dispute resolution proceedings, You agree to first attempt to resolve any dispute informally by contacting Us at legal@ruvient.com.
(b) We will attempt to resolve the dispute through good-faith negotiation within thirty (30) days of receiving Your notice.
(c) The notice must include:
(a) If informal resolution is unsuccessful within thirty (30) days, either party may refer the dispute to mediation.
(b) Mediation shall be conducted:
(c) The costs of mediation shall be shared equally between the parties.
(d) Mediation is non-binding unless the parties reach a written settlement agreement.
(a) If mediation is unsuccessful within sixty (60) days of referral, or if either party elects to bypass mediation, the dispute shall be resolved by binding arbitration.
(b) Arbitration shall be conducted:
(c) The arbitrator's decision shall be final and binding on both parties.
(d) The arbitral award may be enforced in any court of competent jurisdiction.
(e) Each party shall bear its own costs of arbitration, and the arbitrator's fees shall be shared equally unless the arbitrator directs otherwise.
(a) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
(b) If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void, and the dispute shall be resolved in court (Section 20.0).
The following disputes are excluded from mandatory arbitration:
(a) Claims for injunctive or equitable relief to protect Intellectual Property Rights;
(b) Claims that fall within the jurisdiction of consumer forums under the Consumer Protection Act, 2019;
(c) Claims that are required by Applicable Law to be resolved in a specific forum;
(d) Small claims below Indian Rupees Fifty Thousand (₹50,000).
(a) Any claim arising out of or relating to these Terms or the Services must be filed within one (1) year after the cause of action arises, or such claim shall be permanently barred.
(b) This limitation period applies regardless of the form of action, whether in contract, tort, or otherwise.
(c) This Section 16.6 does not apply where a longer limitation period is mandated by Applicable Law.
(a) You may terminate Your Account at any time by:
(b) Upon termination by You:
(a) We may suspend or terminate Your Account immediately and without prior notice if:
(b) We will provide notice of termination via email and/or SMS to Your registered contact information, except where prohibited by law or where immediate action is necessary to prevent harm.
(a) We may terminate Your Account without cause by providing sixty (60) days' advance written notice.
(b) In such case:
(a) We may discontinue the HomeLift Platform entirely by providing ninety (90) days' advance notice to all users.
(b) In the event of complete discontinuation:
Upon termination of Your Account (regardless of reason):
(a) Your license to use the Platform (Section 9.2) terminates immediately;
(b) You must cease all use of the Platform and delete any installed copies of the application;
(c) We will delete Your Personal Data in accordance with the retention schedule in the Privacy Policy (Section 8.0);
(d) The following provisions survive termination: Sections 1.0 (Definitions), 8.1 (Ownership), 9.1 (Our IP), 14.0 (Limitation of Liability), 15.0 (Indemnification), 16.0 (Dispute Resolution), 17.5 (Effect of Termination), 19.0 (General Provisions), and 20.0 (Governing Law);
(e) Termination does not relieve either party of obligations accrued prior to termination;
(f) Any data that We are required to retain by Applicable Law will be retained for the minimum required period and then securely deleted.
(a) We reserve the right to modify these Terms at any time at Our sole discretion.
(b) Modifications may be necessary due to:
(a) Material Modifications: For changes that materially affect Your rights or obligations, We will:
(b) Non-Material Modifications: For minor changes (typographical corrections, formatting, clarifications), We will update the version number and "Last Updated" date without individual notification.
(a) Your continued use of the Platform after the effective date of modified Terms constitutes acceptance.
(b) If You do not agree with the modified Terms:
Previous versions of these Terms are available at https://homelift.app/legal/terms/archive and upon request to legal@ruvient.com.
(a) If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms.
(b) The invalidity of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.
(a) These Terms, together with the Privacy Policy (Document ID: RUVIENT-LEGAL-PP-2026-002) and any other policies referenced herein, constitute the entire agreement between You and RUVIENT Technologies regarding the use of the Services.
(b) These Terms supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to the subject matter hereof.
(a) No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof.
(b) No single or partial exercise of any right shall preclude any other or further exercise of that right or the exercise of any other right.
(c) Any waiver must be in writing and signed by the waiving party to be effective.
(a) You may not assign or transfer these Terms or any rights or obligations hereunder without Our prior written consent.
(b) We may assign these Terms to:
(c) Any attempted assignment in violation of this Section is void.
(a) These Terms are for the sole benefit of You and RUVIENT Technologies and do not confer any rights on any third party, except:
(a) Notices to You will be sent to the email address or phone number associated with Your Account.
(b) Notices to Us must be sent to:
(c) Notices are deemed received:
(a) Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from a Force Majeure Event.
(b) The affected party must:
(c) If a Force Majeure Event continues for more than ninety (90) consecutive days, either party may terminate these Terms upon written notice.
(a) Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between You and RUVIENT Technologies.
(b) Neither party has the authority to bind the other or incur obligations on behalf of the other.
(a) These Terms are drafted in English. If translated into any other language, the English version shall prevail in the event of any inconsistency.
(a) Section headings are for convenience of reference only and shall not affect the interpretation of these Terms.
(a) Electronic acceptance of these Terms shall have the same legal effect as execution in counterpart originals.
(a) These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
(b) Applicable legislation includes but is not limited to:
(a) Subject to the arbitration provisions in Section 16.0, any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.
(b) You irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection based on inconvenient forum.
(a) Nothing in these Terms shall be construed to limit Your rights under the Consumer Protection Act, 2019, including Your right to approach the appropriate Consumer Disputes Redressal Commission.
(b) The arbitration and jurisdiction provisions in these Terms are without prejudice to Your statutory consumer rights.
(a) We may disclose Your information to government authorities when required by Applicable Law, court order, or lawful government request, in accordance with Section 69 of the Information Technology Act, 2000.
(b) Where legally permitted, We will notify You of such requests.
RUVIENT Technologies Private Limited [Registered Office Address] [City, State, PIN Code], India CIN: [Company Identification Number] GSTIN: [GST Identification Number]
| Purpose | Channel | Contact |
|---|---|---|
| General Inquiries | hello@ruvient.com | |
| Legal Notices | legal@ruvient.com | |
| Billing & Payments | billing@ruvient.com | |
| Technical Support | In-App / Email | support@homelift.app |
| Security Issues | security@ruvient.com | |
| Privacy & Data | privacy@ruvient.com | |
| Grievances | grievance@ruvient.com |
| Request Type | Acknowledgment | Resolution Target |
|---|---|---|
| General Inquiry | 48 hours | 5 business days |
| Legal Notice | 24 hours | As required by law |
| Billing Dispute | 48 hours | 15 business days |
| Technical Support (Free) | 72 hours | Best effort |
| Technical Support (Paid) | 24 hours | 48 hours |
| Security Report | 4 hours | Case-dependent |
| Grievance | 48 hours | 30 days |
BY ACCESSING, DOWNLOADING, INSTALLING, OR USING THE HOMELIFT PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND THE PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE PLATFORM.
RUVIENT Technologies Private Limited Document ID: RUVIENT-LEGAL-TOS-2026-002 Classification: Public Effective Date: 20 May 2026 Next Review Date: 20 November 2026
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